Although the hosting service offered by the different companies is practically identical, each provider has a personalized platform with its own tweaks and different ways to perform certain operations. This is why, an exhaustive knowledge base would be really useful both for persons with no practical experience and for technically competent users who will ultimately learn how specific procedures are executed, but will waste some time in the meantime. The purpose of such a knowledge base is to help make the service quick and easy to use, saving users lots of time and energy. The outcome is gladder clients, since they can easily find the information they’re seeking, and much less work for the tech support staff representatives, because usually the majority of the inquiries and issues that customers have are already enumerated in the knowledge base. On the condition that the articles themselves are written well and cover more things, you’ll be able to learn more not only about your own account, but also about the hosting service in general.
Extensive Online Documentation in Web Hosting
Our web hosting packages include an elaborate knowledge base where you can find info on all the predicaments that you may face and their solutions. You can become aware of how to create and administer a mailing list, how to use an .htaccess configuration file, or how to continue in case the settings of your email client are accurate, but yet you are unable to send emails, for example. We have done our utmost to be as comprehensive as possible and to encompass all possible options so as to help you save time and efforts and to provide you with different solutions for each issue. The knowledge base includes educational articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular features and functions in each section of the Control Panel, whilst if you’d like to check the full list of articles, you can visit the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our Linux semi-dedicated service feature comprehensive online technical documentation where you will see information about all the functions that our in-house developed Hepsia hosting Control Panel comes with, in addition to solutions to various questions and complications that you may come across. All setup manuals contain thorough specifications, which is the reason why you will not have to worry about skipping something if you want to export a MySQL database, for example. The troubleshooting articles encompass different probable reasons for given issues and the solution for each of them, so if you’re not able to send emails even though you have the right settings, for instance, you can swiftly discover what the reason for this might be and fix the problem with a few mouse clicks in your mail client. As Hepsia offers quite a few features, you’ll be able to find relevant articles in each of its sections. In case you wish to check out all help articles, click on the Help link, which is located in the upper right-hand side of the window.