Being able to contact your web hosting company if you have any questions or encounter any issues is really important and how quickly they'll answer and react could be essential, in particular when your website is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are also a way to recognize actual suppliers from resellers. The second usually answer just to e-mails or support tickets and you'll have to wait for a whole day or even more so as to get a response. If your issue requires a couple of replies, you'll end up losing a few days in order to have a simple problem solved. When you use an authentic and trustworthy website hosting provider, you should be able to contact the support team at any time and receive a quick reply whatever the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Web Hosting
We acknowledge the significance of receiving assistance promptly, so our web hosting services include 24/7 tech support along with various means of contact. In case you do not have an account yet, you can call us or come on our live chat and talk to a live representative, to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up getting a service that you can't use. If you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it needs additional analysis. Unlike the majority of suppliers out there, we reply to all tickets within the hour, so you will not need to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you buy a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and common questions. Our representatives will help you select the perfect package or give you information about our servers, so as to confirm whether the system requirements for your web sites are met. When you're a current customer, you'll also be able to get in touch with us through email or through our ticketing system, which is accessible through the Hepsia hosting Control Panel. We warrant that when you use any of these two methods of correspondence, you will get an answer within less than one hour and that’s 24/7, including weekends and official holidays. In case you've employed the website hosting services of other suppliers, even large ones, you'll be able to compare the reply time due to the fact that it ordinarily takes an entire day for them to address a ticket.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for any server-related issue or forany issues and / or questions associated with the pre-installed software the server comes equipped with. If you haven't purchased your VPS server package yet, you are able to find out more details about our services by giving us a call or by using the live chat service. For more tech problems, you're able to send an email or open a ticket through your billing Control Panel and you'll receive assistance within no more than one hour irrespective of the time of the day, even on weekends and holidays. The actual response time in most cases doesn't extend past thirty minutes. In case you'd like to have assistance for third-party software, you can reap the benefits of the Managed Services upgrade which you can add to each and every VPS plan and our admins can help you with any installation or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server from us, you will be able to contact us at any time using different channels and the max time that you'll have to wait for a response is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it is a weekend or a holiday and we can assist you with anything related to the applications that are pre-installed on the server. To contact us about a technical issue, you will be able to open a support ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any common questions or you would like to find out about our hosting services before you order, you may also employ our live chat or you can call one of the local telephone numbers that we have in various countries around the world. If you need help with third-party software that you cannot install or manage effectively, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.