Installation and Troubleshooting
Discover more about the services provided by the Installation & Troubleshooting feature, which comes as standard with our VPS and Dedicated Servers.
Besides having more system resources, a good reason why you could get your own hosting server and use it instead of a shared website hosting plan is the fact you can install and run a wide variety of software. With a shared account, you can use apps, that don't require root access and are not installed server-side, so in the event that you require certain software for your sites, you cannot set it up on a shared server. This is not the case with a server of your own where you could install everything you need. The downside is that you may not have much experience and handling your own server is more complicated that managing a shared Internet hosting account in which the company manages the majority of things. This is why we offer an additional service for our hosting server packages called Installation & Troubleshooting and you can take full advantage of it any time you face any difficulties with the supervision of your machine.
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Installation and Troubleshooting in VPS Servers
The upgrade includes 60 minutes of custom work on your server, so in the event that you get any of our
VPS servers packages, you can benefit from this service and have our admins do different tasks that you can't perform yourself or you just have no time. They are able to install and set up any piece of third-party software for you in the event that the installation is complex or they can troubleshoot any program that does not perform properly for some reason. You'll be able to add the upgrade to your plan as frequently as you need depending on the time needed for a certain task and its complexity. Any remaining time shall remain available in your account for the future and you'll be able to see how many minutes are left inside your billing CP. Our Managed Services upgrade features half an hour of custom work on your hosting server as well, but just in case you require more than that, you can always add the Installation & Troubleshooting upgrade with a couple of clicks from the billing area.
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Installation and Troubleshooting in Dedicated Servers
You may add the upgrade to any of the
Linux dedicated servers which we offer at any time that you need it. In the event that you need any custom work from our admins immediately after your hosting server is ready, you may order the upgrade during the hosting server signup process, or if you need something to be executed afterwards, you'll be able to add the upgrade from your billing Control Panel. The Installation & Troubleshooting service offers an hour of work from our administrators on your server, so in the event that you face any problems to install a third-party piece of software or some application gives errors and doesn't work the way it ought to, our experts will be able to aid you in a very timely manner. If a task takes less than an hour, the rest of the time will be available for future tasks and you will be able to see it inside the billing area. This upgrade is perfect in the event that you do not have lots of experience with managing a server or if you use our Managed Services upgrade, but you exhaust the 30 min custom work it comes with.