A ticketing system is the most common channel of communication that hosting providers offer to their customers. It’s most often part of the billing account and is the quickest way to resolve an issue that takes a certain period of time to examine or that has to be forwarded to a system administrator. In this way, all replies added by either side will be kept in the same location in the event that somebody else needs to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts in order to carry out a certain task or to get in touch with the company’s technical support team. In case you desire to administer several domains and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. Also, it might take substantial time for the hosting provider to respond to your ticket requests.
Integrated Ticketing System in Web Hosting
The ticketing system that we are using for our Linux web hosting service isn’t separate from the hosting account. It’s part of our fully featured Hepsia hosting Control Panel and you will be able to visit it whenever you wish with just a few clicks of the mouse, without ever signing out of your hosting account. The ticketing system offers a quick-search box, which will help you find any support ticket that you’ve opened in the past, if required. You can also see knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to deal with a particular problem even before you post a ticket. The ticket response time is no more than 60 minutes, which goes to say that you can get prompt assistance at any particular moment and if our client service team recommends that you do something inside your account, you can do it instantly without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with us and you want to get in touch with our technical support staff, you will be able to open a trouble ticket straight from your Hepsia Control Panel instead of going through a completely different support platform as you’ll have to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will allow you to post a new ticket easily and to go through older tickets using an intelligent search box. Plus, you’ll be able to browse the applicable knowledge base articles that our system will offer you depending on the category that you select for your new ticket. You can perform all these procedures without leaving your Hepsia Control Panel at any time, which suggests that in case you confront any challenge or have a question, you can get in touch with our technicians and solve the specific issue in less than 60 minutes through one support platform.