If your website hosting company offers live chat support, you're able to speak to an agent live and find out useful information or get an issue resolved timely. The basic advantage of using chat as an alternative to calling to talk with a live person is that you need just a computer with Internet connection, therefore you will not pay any charges in the event that you're in another country or state. What's more, it will be quicker to copy and paste details like domains, usernames or error messages in other words details which are sometimes difficult to provide to the other party over the phone. The live chat is also a faster option to contact your hosting provider's support crew compared to using a ticketing system. Last, but not least, when some problem requires more time to be taken care of, you can do something different while you wait for guidance on the live chat, which means that you won't lose time - something that's not possible if you are on the phone.
Live Chat Support in Web Hosting
We provide a live chat assistance service for all Linux web hosting service that we offer and we will support you with almost everything live. If you do not have an account with us yet, we'll be able to give you more info about the plans in order to help you to choose the most appropriate package. If you are an active client, we're able to help you with any billing or general issue as well as with numerous common technical troubles, such as an email address setup in a desktop email client. In case you can't phone us for whatever reason or you are in some country where we don't have a local phone number, the live chat is the best choice to get in touch with us. Needless to say, some matters need more time to examine and test, which means that you will need to open a support ticket to our technicians, still, we are able to save you time and help you with quite a lot of issues on the chat.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as part of our services, therefore if you have any kind of questions concerning our Linux semi-dedicated service, you are able to speak with our customer care team whenever you need regardless if you've already acquired your account or not. Generally, the chat service is for billing, pre-sales and common questions and troubles, still we will help you with a lot of tech questions too. We will help you pick the best plan for your web sites if you do not have an account yet, we can answer all the billing questions or issues you have or we can help you with installing your new email address on your PC or smartphone - all the abovementioned will be done timely as our live chat service is available all day, each and every day. Every time you want assistance, you're able to talk with a representative and save a long time.