If you ever encounter a problem with your site and are incapable of tackling it, ask the hosting provider’s customer support staff to assist you to get the website back online. A prompt solution would be the perfect scenario, but lots of companies reply within 24 hours and even more, especially if you’re dealing with a reseller. Even if your problem can be fixed swiftly, your site may not work correctly or may not be accessible whatsoever for a long time period, so you may lose potential customers as it is very unlikely that anyone will be happy to come back to a broken website. Thus, you have to make certain not only that you can get in touch with your hosting provider, but also that they can respond and assist you in a well-timed fashion. If a software application update doesn’t go as planned or you delete something incidentally, for example, the website must be fixed speedily so as to avoid prolonged inaccessibility.
One-Hour Response Guarantee in Web Hosting
Our Linux web hosting service feature a sixty-minute response time guarantee, which goes to say that irrespective of what query or complication you might have, we’ll always be there to help you out. In reality, it rarely takes more than half an hour to get an issue sorted out or an inquiry answered, and this is valid for both sales and technical matters. Our technical support staff reps will be at your disposal 24-7, even on weekends and holidays, so you will always get quick assistance. We understand just how expensive time can be, so by the time we answer your e-mail or trouble ticket, we will have investigated the matter and, if we haven’t sorted it out, we will supply you with more details on what you need to do on your end – if the case requires it. With our support services, you can be certain that there will be someone to help you momentarily, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a support ticket through your web hosting Control Panel or send an email relating to your semi-dedicated server, you’ll have a response within sixty minutes max. You can get in touch with us at any time with regard to technical, general or billing issues and because of the fact that we’re available day and night, you’ll always receive assistance in a timely fashion. Depending on the specific question or issue, we will provide you with more information, eliminate the problem if it has been caused by something that’s within our reach or instruct you on what actions to take if you need to alter some setting for a software app that we can’t access. You can forget about waiting around for an entire day for each answer. As a matter of fact, in most cases we reply to tickets and emails within no more than twenty-twenty five minutes.