Though this isn't the keyfactor to distinguish a dependable web hosting company from a bad one or a reseller from an actual supplier, the option to call and talk to a live person is an indicator that you are not working with a one-person firm and that you'll be able to get in touch with someone if you need assistance. The phone support for web hosting services may range from standard to expert, thus the issues which can be resolved with a call vary based on the particular company. In most cases, these matters are simpler and include billing or first level tech issues as more complex problems often require a support ticket where both you and the system administrators can track the proceedings with a particular situation. Nevertheless, having the option to call your provider can save you considerable time and efforts for the multitude of small issues that will eventually show up at the time you manage your hosting account.
Phone Support in Web Hosting
As we have live phone support 14 hrs per day, you have the option to contact us and speak with our customer support representatives to learn more about any of the Linux web hosting service that we offer and ensure that our servers match the system requirements for your websites before purchasing anything. For your benefit, we have telephone numbers on three continents so that you're able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you're already an existing customer, you'll be able to give us a call about general and billing matters, and about some technical ones. If the trouble is strictly technical or it requires more time to analyze, you should employ our ticketing system, that will enable both you and our tech support crew to track the info given by each side.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hours daily as part of the support services for every single semi-dedicated server package that we provide. Considering the fact that some issues are more complex and time-consuming, you may have to open a support ticket in case you come across such an issue, but for all general, billing or minor tech issues you can always call us and we will assist you instantly in order to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your internet sites on our advanced cloud platform or you'll be able to get any other general info on our semi-dedicated services. We now have local phone numbers in the United States of America, Great Britain and Australia plus a global number, so you're able to call the one which is closer to where you live.