Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • We offer a sixty–minute response time warranty for each trouble ticket or e–mail that you send to the customer support team. We will swiftly answer all common questions and forward right away the case to our server admins if any additional assistance is required. If you order the Managed Services package, we’ll carry out any of the included tasks at a time that has been agreed upon beforehand.

  • Top quality support service

  • An Outstanding Customer Care Service

  • Should you require any assistance with the Website Control Panel or with any of the applications that we’ve pre–installed on the dedicated server on your behalf, you can get in touch with our technical support team at any moment through the ticketing system. Plus, in case you require help managing your dedicated server, you can make use of the Managed Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, data backup hard disk drive space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have equipped our Website Control Panel with a circumstantial knowledgebase, which includes comprehensive explanations of its features and functions. Plus, we have created detailed video tutorials that will further reveal to you how to carry out a certain task or resolve a frequently encountered problem. The instructional articles and the video tutorials are easily reachable from each Website Control Panel section via the Videos and Help buttons in the top right corner.