1 hour ticket response
We are devoted to delivering a swift and proper answer to each customer support ticket sent by a customer. Our well–trained techs will examine your request and will offer you the most effective solution. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, our average support ticket response time has proved to be twenty minutes.
A Top–Notch Client Care Service
Our technical support team members possess big experience in the Linux web hosting service field and are knowledgeable enough to find a fast answer to your problem. If, however, the issue at hand is not within the competency of a customer support engineer, the ticket will be forwarded to a developer or administrator for additional assistance.
An Easy–to–Navigate Help Section
To help you get a quick tip on how you can use a certain service, we have included a truly user–friendly Help section in our Website Control Panel. You can browse through a big collection of web hosting account management articles and website administration articles, refer to our F.A.Q. database or check out our how–to video tutorials.
